Studio Policies

Prevail is a welcoming space created to support you in your pursuit of self-excellence. We ask that all clients follow studio etiquette and demonstrate kindness towards others to ensure that every member of our community has a positive experience.

Class Purchases

All class purchases are final — no refunds, exchanges, or transfers to other clients allowed. Please check expiration dates when booking.

Class Cancellations

  • Cancel or reschedule at least 12 hours before class to keep your class credit.

  • Late cancellations and no-shows (less than 12 hour notice) for class packs, single classes, 4x/8x memberships, or trials will result in loss of that class.

  • Unlimited members: $10 fee for a late cancel, $20 for a no-show.

  • Private/semi-private sessions require 24-hour notice to cancel. Failure to provide 24-hour notice will result in a loss of the session.

  • Arrive at least 5 minutes before class or risk losing your spot to a standby client.

Waitlist

  • If a class is full, join the waitlist—you’ll be automatically added if a spot opens 12+ hours before class (you’ll receive an email).

  • The 12-hour cancellation rule still applies if you're added from the waitlist.

  • Remove yourself 12+ hours in advance if you no longer want the spot.

Late Arrivals

  • Arrive early enough to wrap your hands and stay for the full class.

  • Running late? Call us! WeHo: (323) 452-0101 | NoHo: (818) 308-7938

  • We’ll hold your spot for up to 5 minutes after class starts if you call ahead. Otherwise, you may lose your spot to a standby client.

Handwrap Help

  • Need help wrapping? Arrive at least 15 minutes early. Coaches can’t wrap hands in the last 5 minutes before class.

Membership Terms

  • Memberships are billed every 28 days.

  • To cancel your membership and autopay, email info@prevailboxing.com to request a cancellation form. Submit the completed form at least 28 days before your next payment to avoid being charged again.

  • If you submit your form less than 28 days before your next payment, you’ll be charged for one final billing cycle before cancellation.

  • Unpaid final payments will prevent the cancellation from being processed and will result in an outstanding balance; this balance will continue to accrue until proper cancellation is completed.

3rd Party Sign Ups

  • Prevail does not have the ability to schedule, change, or cancel a class booked through ClassPass or Gym Pass.

Age Requirements

  • Classes are for ages 16+.

  • If you're under 18, a parent or legal guardian must be present to sign your first waiver. No exceptions.

Unaccompanied Minors & Pets

  • As much as we love them, please do not leave your unattended kids or pets in the lobby.